You are entitled to cancel your order within 24 hours of the purchase. In order to exercise your right of cancellation, email us at firstname.lastname@example.org. For custom orders, you are not allowed to cancel once the item is made.
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
In the event that you are unhappy with your product, you are entitled to return it for a full refund up to 7 days after your order arrives.
If your order arrives damaged or faulty, we can either deliver you a new product for free, or you have the option for a full refund. You have 7 days to claim your refund.